HOMEOWNERS

LET US EMPOWER YOU

The ProHome team does so much more than answer the phone when you have a warranty question or are in need of warranty service. We are your ally from the moment of your new home purchase — helping you learn your new home’s mechanical systems, working on your behalf to get approved warranty services performed promptly, and tracking all records for easy online reference. As the homeowner, that’s a lot less to worry about. So you can just focus on enjoying your new home.

WHAT YOU GET FROM PROHOME

1. NEW HOME ORIENTATION WALK THROUGH

Before closing on your purchase, a trained ProHome team member will walk you through your home to answer any questions, explain how the home’s mechanical systems work, and give you expert home maintenance advice to best protect your investment.

2. SERVICE QUESTIONS & REQUESTS

Whether you have a non-urgent question or a warranty issue that needs addressing, our admin team is available to help. If you need emergency support, we answer your phone calls 24-7-365 and troubleshoot the situation with you.

3. TIMELY REPAIRS

If any problem is covered under your builder's warranty, we coordinate with you and schedule your builder’s trusted subcontractors to perform the repairs.

4. ACCURATE RECORDS

We maintain careful records of everything: we keep the signed warranty documents on file. We keep records of all your warranty service calls including details about any repairs. These records validate any warranty claims, and we store these records for
11 years.

5. WEB-BASED SYSTEM

Our proprietary software platform, ProHomeLive, enables you to log in anytime to view the status of a warranty claim or repair. Our system also allows you to register your 30-Day and 11-Month warranty claims including uploading images and documents. This system serves as a one-stop solution for filing and tracking claims through to successful service completion.

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