NEW CONSTRUCTION HOME WARRANTY MANAGEMENT FOR BUILDERS
Your Homes. Your Brand. Our Expertise.
Your Homes. Your Brand. Our Expertise.
Builders deserve to stay focused on what they do best: delivering high-quality homes and moving confidently into the next project. But warranty calls, homeowner questions, and post-closing issues can quickly slow momentum, drain staff time, and damage customer satisfaction if not managed well.
That’s where ProHome steps in as an extension of your team. We manage warranty responsibilities on your behalf with professionalism, consistency, and transparency. With ProHome you:
With more than 40 years of industry experience, 20,000+ homes supported, and 50+ builder and developer partners, ProHome delivers the post-closing support your buyers expect while protecting your time, margins, and brand.
We handle the entire warranty lifecycle so your team stays focused on construction—not callbacks.
Our Warranty Service Guide is built on NAHB’s Residential Construction Performance Guidelines (RCPG) for consistent, impartial, defensible warranty determinations.
A trained local team manages walkthroughs, inspections, homeowner communication, scheduling, and coordination—acting as a fully integrated extension of your operation.
Layered education helps buyers understand their home’s systems and their maintenance responsibilities, reducing preventable or non-warrantable claims.
We handle pre and post-settlement walkthroughs, document punch items, set expectations, and ensure your buyers feel confident at move-in.
We field all calls and emails, provide consistent customer service, troubleshoot issues, and keep you informed.
Your homeowners receive around-the-clock support for urgent concerns, including emergency triage and subcontractor dispatch when needed.
We schedule and track all approved warranty work with your subcontractors and follow each item through to verified completion.
Every interaction, claim, inspection, determination, and repair is documented to reduce liability and improve clarity for all parties.
In just one hour a week, you retain full oversight and visibility of your warranty program while we handle the day-to-day workload.
Builders who partner with ProHome see meaningful operational and financial efficiencies across every project.
We handle all builder walkthroughs, homeowner questions, warranty triage, scheduling, and completion tracking so your team stays productive on the build side.
With ProHome, your project managers and office staff no longer need to field warranty calls, handle disputes, or coordinate repairs—eliminating internal bottlenecks.
Our services scale with your closings. You’re not paying for excessive field or administrative overhead.
Whether you’re delivering 10 homes per year or 100s of homes per year, we’re ready to deliver a warranty process that adapts to you.
Think of us as your customer service team just down a virtual hallway. We handle walkthroughs, builder home inspections, homeowner communication, troubleshooting, warranty determinations, repair coordination, emergency calls, and documentation. You focus on building while we handle everything after the keys are delivered.
As much as you want. ProHome never replaces your authority. We follow your standards, use your subcontractors, and update you weekly. You maintain full control; we manage execution.
Absolutely. We operate as a tightly integrated extension of your team, not a third-party call center. Your homeowners receive consistent, professional, respectful communication from a dedicated team that builds trust in your brand.
From orientation to the 30-day inspection, to ongoing communication, to 11-month review, to repair coordination, we manage each stage with NAHB-aligned standards and complete documentation.
Pricing aligns with your closings, meaning you’re not paying for a full internal warranty department until the house is sold. With ProHome you can save time, reduce overhead, improve efficiency, and avoid unnecessary repairs through improved warranty triage and documentation.