ProHome warranty management provides Builders like you with a turnkey solution for the entire warranty component
of real estate development. Now you can focus your energy on building and delivering quality homes. Let us handle processing warranty items end-to-end. You’ll actually
improve your control over the warranty process in a fraction of the time.
ProHome handles warranty walkthroughs, item tracking, service calls, and all related scheduling.
Your project managers can focus on building, while staff is free from needing to manage or resolve warranty issues.
We don't get paid until you do. Your warranty management overhead costs are aligned with revenue generation.
If you’re like most builders we know, once you’ve finished building a new home, you’re keen to move on to building the next one. But dealing with the details of warranty calls on previous builds is slowing you down.
ProHome provides detailed 24-7-365 monitoring of warranty items and becomes the main point of contact for all warranty matters—including customer support, emergency service support, coordinating and scheduling approved warranty work, and so much more.
Now you're free to focus on building more homes.
While gaining more control over the warranty process.
A trained ProHome team member will walk the homebuyer through their home to answer any questions, explain how the home’s mechanical systems work, and give expert home maintenance advice to best protect their investment. We create a detailed punchlist based on the NAHB’s Residential Construction Performance Guidelines (RCPG) and have them sign their 1-year new home warranty agreement. Throughout this walk through we reinforce the difference between the builder's warranty obligations and the homeowner's ongoing maintenance responsibilities. This step of homeowner education helps reduce unqualified warranty calls.
Your homeowners will have a dedicated account manager.
This means that if they call with a concern, they don’t speak to a random stranger—who might just be in a call center. Your buyers speak with the same small team every time. Our team knows you, your homes, your homeowners, and your subcontractors. We provide excellent customer service to resolve issues promptly.
Some states have implied warranties on workmanship, but we make sure everything is explicitly documented. This gives homeowners peace of mind, and it also reduces your risk should you ever end up in court. This is because implied warranties can be open to the courts’ interpretation. Our warranty book is based on the NAHB’s RCPG standards. You can choose to use our warranty, your own warranty, your state specific warranty — or some customized combination of those.
We field all homeowner inquiries throughout the warranty term, so you and your team don’t have to.
This provides a high-touch level of customer care and elevated brand value.
For emergencies, all calls are processed 24-7-365. We troubleshoot the emergency with the homeowner, and dispatch one of your subcontractors if the situation calls for it.
For non-urgent issues, we troubleshoot with the homeowner and use their photos or videos to determine if the issue should be addressed immediately or if it should be addressed during the 30-Day or 11-Month inspection windows.
A trained ProHome team member will inspect the homeowner’s 30-Day and/or 11-Month inspection list(s).
We will make warranty determinations with the homeowner(s) regarding which claims are warrantable and which claims are non-warrantable based on the NAHB’s RCPG standards. For non-warrantable claims, you retain complete control over your warranty program by being able to determine if you would like to exceed the RCPG standards and perform a good faith repair for them.
If a claim is covered under warranty, we coordinate with your homeowners and schedule your subcontractors to perform all approved warranty repairs. We track each claim to completion. There’s no additional fee assessed by us, no matter how complex or time-consuming any warrantable repair ends up being.
We maintain detailed records of all interactions with the homeowners and all subcontractors, archiving all calls, emails, and documents. This includes keeping the homeowner's signed warranty documents on file.
We retain all records for 11 years to protect our builders against any potential legal claims and to reduce their legal exposure.
Our proprietary software platform, ProHomeLive, enables builders and homebuyers alike to log in anytime to view the status of a warranty claim, or repair.
Our system also allows homeowners the ability to upload images and documents, serving as a one-stop solution for filing and tracking claims through to successful service completion. Our system also provides powerful reporting options designed to provide our builders visibility into their projects to see potential issues and trends.